Summit Family and Sports Medicine Clinic

I’m extremely disappointed with the experience my fiance has had with Dr. Kathleen Eubanks-Meng at this practice, particularly because this is not the first time she has experienced a lack of professionalism or consideration. Yesterday, my fiance had an appointment scheduled for 11:00 AM and was not seen until approximately 12:15 PM. We understand that medical offices can run behind and that unexpected circumstances happen. However, after waiting for over an hour, she understandably expressed her frustration to Dr. Eubanks-Meng. What was especially disappointing was the complete lack of an apology or acknowledgment of the inconvenience. Instead, the response was essentially an explanation that the doctor was missing her lunch and had been stuck elsewhere. That response felt extremely unprofessional and dismissive. My fiance was not asking for special treatment — she simply expected some basic courtesy and acknowledgment after having her time wasted. Unfortunately, this was not an isolated incident. During a previous visit, she was left waiting in an exam room and ultimately had to leave the room herself to find someone because she had been forgotten. We understand that healthcare providers have busy schedules, but patients have busy lives too. Running behind can happen, but how a patient is treated when they express a legitimate concern matters. An apology and a little empathy would have gone a long way. After two separate experiences like this, we feel this feedback needs to be shared. Patients deserve to feel respected, heard, and treated professionally when they seek medical care.

The office contacted me to cancel my appointment with the PCP. She did not have availability for 6 weeks after the original date; therefore, I would be unable to get an annual exam in 2026. Unacceptable to cancel and not offer a sooner appointment or one within the same calendar year. I scheduled my appointment over 6 months out originally.

I experienced working with this practice taking care of my parents and I too was a patient. I had so many challenges, including prescribed meds that caused my father to fall and set things in motion that caused my father to die sooner than later. The management of this practice is a discrace! Dr. John may be a good doctor to some but he is not supported with the staff he has to work with and when you point out the errors in prescribing meds, very dangerous if you don't research a patients file...I had to point out the issue with the meds and it was confirmed by a nurse after she read the notes what the doctors orders were. Very sad! I could run this paractice better...starting with customer sevice and quality control and pride taking care of patients. Please make changes and show you care about the people you serve.