Procedure: Scar Revision
Dr Sprole was fantastic. She was professional, informative and I left (both the consultation visit and the procedure) feeling that she really cared about my health. Because my concern is about another staff member, I will not let that affect my rating for Dr Sprole.
My issue is with a phone call that I had with billing after my consultation visit. When I received a bill for an additional $340 (I had paid cash the day of my consultation) I was confused. Whoever took the call showed absolutely no empathy. Regardless of whether I was told or misunderstood, she should have shown patience and apologized. Instead, I had to tell her I was hanging up because I've gone from confused to mad with her behavior and did not want to say anything inappropriate. She might as well told me too bad so sad, you don't like it go somewhere else because that's how I felt after the call.