I've been a patient for many years and will continue to be for many more. Everyone is extra nice which makes you feel comfortable.
280A Memorial Ct, Crystal Lake, IL, 60010
nweceyes.com
(815) 455-4222
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I've been a patient for many years and will continue to be for many more. Everyone is extra nice which makes you feel comfortable.
In my almost 59 years on this Earth this has been one of the worst Physicians offices of any type that I've ever experienced. The wait times to actually see a doctor are unbelievably long and inconvenient. The communication between the primary care physician and this ophthalmologist office is completely lacking. There is no paperwork or Aftercare information given to the patient after meeting with the doctor. I wouldn't recommend this office to anyone ever!
I was referred to Dr. Boris Dilman by an optometrist whose professional judgment I highly respect and trust. When I experienced an unexpected eye issue, I contacted Northwest Eye Center on Monday and specifically requested the earliest available appointment with Dr. Dilman, an ophthalmologist. Unfortunately, my first impression of the office was disappointing. The receptionist seemed indifferent to my concerns. I wasn't expecting sympathy or special treatment, simply professional and attentive communication, particularly when calling about an unexpected eye condition. I was offered an appointment for Thursday, which I accepted despite being concerned about whether my eye condition could safely wait several days. Shortly afterward, I received a text message asking me to confirm an appointment with Jane Vilderman, OD, an optometrist, rather than Dr. Dilman, the ophthalmologist I had specifically requested. This change had not been clearly communicated to me during scheduling. I have nothing against optometrists. In fact, it was an optometrist I trust who referred me to Dr. Dilman. However, I believe patients should be informed when they are being scheduled with a different provider, particularly when they have specifically requested a physician. I ultimately canceled the appointment. To be clear, this review does not reflect Dr. Dilman's medical expertise, as I never had the opportunity to see him. My concern is with the office's scheduling process, communication, and overall first impression. I hope the practice management takes this feedback constructively. Patients deserve clear communication and confidence that their concerns and appointment requests are being understood.