New Mexico Cancer Center

For the third time since 2022, the practice has abandoned me. Doctors come, each seems to leave faster than the last. The 1st time I found out my doctor left the practice was when I arrived for an appointment. The appointment was not honored, and I was asigned one months into the future. Sadly I ended up in the hospital within 2 months of the dropped appointment for a situation that, most likely, would have been handled with less urgency and less drama if only I had been seen on schedule. The next time, the doctor herself informed me privately that she was leaving NMCC, but NMCC never got around to tell me. I only received information on the replacement after contentious calls with the facility asking for updates on my care and scheduled appointments. At least this last time I received a letter informing me to find a new physician. But it leaves me with less than a month to find one, when it can take 3-6 months to find one. Oddly, they claimed a page with new options was included in the letter which would list primary care physicians accepting new patients. No such page was included. They blamed the contracted printer. So they didn't handle this themselves nor did they review the work they passed onto others. Does it sound like they care about or appreciate the impacted patients? When they finally emailed me the alleged sheet, there were no doctors listed, only a scant few clinics that may accept those NMCC abandoned as new patients, and those few new facilities may (or may not) accept the abandoned patients' health insurance. From my brief conversation with the CEO of NMCC, I hold out no hope of help from the Center based upon her frank admission that she herself has no primary physician at the moment and expressed little hope that she will be able to find one soon either. It seems to me a telling point that NMCC forgot the important informational letter, since the primary purpose of the communication appears to be to abandon us as quickly as possible to another -- any other -- practice. No attention to detail? Is that their motto? No idea. I wonder how many "minor" medical details they mess up weekly? Certainly they have been disasters on occasion at responding to CVS and Albertsons pharmacies when contacted for refills initially started by a physician or PA who left their practice. They also have messed up "coding" to TriCore which has cost me money. Earlier this year, my current physician at NMCC asked to manage specialized medication that I have been using a hard-to-see specialist to manage, and the NMCC doctor also aggressively lowered my blood pressure medication. Thankfully I declined the former, but sadly I consented to the latter. Now I am left adrift. No more appointments, hoping to start with a new physician in less than 3 months. But will that be before any concerns or complications? This time the discards of NMCC include me and quite a few others, to whom, IMHO, NMCC has demonstrated thru their ongoing actions that our healthcare and our humanity do not matter. It appears to me that we discards do not matter to NMCC's CEO Barbara McAneny nor to their board of directors. Perhaps only their bottom line matters to them? Will it be you and your loved ones who are the expendable and abandoned ones tomorrow?

Radiology team was very professional & extremely kind during my 20 cancer treatments. Thank you

The nurses here are so kind, patient and incredibly caring. I’ve never had a bad experience there. And kudos to Crystal, she is so upbeat and helpful and every patient in the infusion center seems to know her and love her.