Jenkins Obstetrics, Gynecology & Reproductive Medicine

My Doctor is amazing ! Cannot say enough about my experience with the staff in the back, but unfortunately the front desk are terrible. They take DAYS to call you back. Which is extremely frustrating and not very helpful when you’re high risk and need the support from the front desk.

If there is one thing I cannot stand, it’s inefficiency and having my time wasted. I’ve been to this office several times for pregnancy follow‑ups, and every visit has involved a 45‑minute (or longer) wait—whether for an ultrasound or a doctor’s appointment. Today was no different. I was the first patient in the door after the 1:00 p.m. lunch break, yet I wasn’t seen for an ultra sound until 2:00 p.m. That is unacceptable. There’s a sign at the front warning patients about being 15 minutes late. That same level of accountability should apply when the office wastes more than 15 minutes of my time.

This office experience was extremely disappointing from start to finish. It began with multiple appointments where we were repeatedly told to “come back and check in” without clear answers or direction. During this time, I had bloodwork done that showed levels under the normal range, yet the doctor expressed no concern and did not investigate further or discuss possible implications with me. We also later discovered that the office had not been billing our insurance correctly and was instead charging us out of pocket until we questioned the payments ourselves. Only after bringing it to their attention did they begin processing our insurance appropriately. At another appointment, a nurse drew a very large number of blood samples — around 14 tubes — and laughed while saying, “I don’t think you should drive without eating something.” Despite this comment, I was not offered time to recover, food, water, or any monitoring after the blood draw. Most upsetting of all was the care I received during my pregnancy loss. When I went through both the medication process and later a D&C procedure, I was told to expect only “light pain” and was not prescribed any additional pain medication. The pain I experienced was some of the worst pain of my life. When I later expressed this to the doctor, I was shocked that the response was essentially questioning why pain medication had not been prescribed, rather than acknowledging the lack of preparation and support provided during such a traumatic experience. Overall, I felt dismissed,

I absolutely love the new office, it’s beautiful, spacious, and very welcoming. Dr. Roy is one of the best OBGYNs I’ve ever had. I spent years switching providers until I found her, and I’ve been with her for about 5 years now. She’s so kind, attentive, and really takes the time to explain things, which I appreciate so much. You can tell she genuinely cares about her patients and loves what she does. The staff is also super kind and welcoming. Overall, the whole place has really great vibes,I highly recommend coming here!

Absolutely horrible medical care. The Dr and nurses misdiagnosed my sister in law multiple times, never treated the actual issue, and prescribed medications that weren’t needed. Never followed up. I’ve never heard of worse care. Please do yourself and your health a favor and stay away!