Extremely Disappointing Experience Don’t just take my word for it. Take a few minutes to read the other Google reviews, because my experience seems to reflect a pattern that others have already described. I waited an entire hour before finally getting up and leaving without ever making it back to see Dr. Roy. The woman at the front desk seemed completely unbothered, as though this was just another routine occurrence. There was no sense of urgency, accountability, or genuine concern for the patient sitting there waiting. Mind you there were 3 other people that arrived with me and also waited an hour. I was surprised none had said anything. What makes this experience even more frustrating is that the office manager had to process my co-pay refund, meaning the office was fully aware of the situation. I attempted to address the issue right then and there, not days later through a Google review. Dr. Jenkins himself walked right past me and made eye contact while I was visibly frustrated at the front desk, yet nothing was done to address the situation. So, when I see the business responding trying to save face to other negative reviews by telling patients to call the office to discuss their experience, I find that response hard to take seriously. I was right there, trying to address the problem in person, and the opportunity to make things right was ignored. It is frustrating to see a business offer to resolve concerns publicly when the same concern was dismissed when it actually happened. I would be embarrassed if I were Dr. Jenkins, knowing that his name represents not only himself but also his partners and the staff working under that name. Patient care starts long before a provider walks into the exam room. Respecting patients' time, communicating delays, and showing basic courtesy are the bare minimum. Unfortunately, I never even got the opportunity to see Dr. Roy, and the way this situation was handled left me with a very poor impression of the practice. Patients deserve better than to be left waiting for an hour and then treated as though their frustration is irrelevant.