If I could give zero stars, I would. This was one of the most infuriating and unprofessional experiences I've ever had with a medical office. I called specifically to confirm whether they accepted my insurance. Not a complicated question, just a yes or no. The person on the phone confidently told me YES, they accept it, even AFTER they put me on hold to check with billing. So I fought traffic, and showed up on time for my appointment. And then? I was met with blank stares at the front desk and told, "We don't take that insurance." No apology. No accountability. No solution. Just a shrug and an attitude like it was somehow my problem that they gave me the wrong information. I cannot express how disrespectful and careless that feels. My time is valuable. I rely on accurate information, especially when it comes to healthcare. And instead I was misinformed, inconvenienced, and treated like it didn't matter. If this is how they handle something as simple as verifying insurance, I don't want to imagine how they handle actual patient care. I walked out furious, disappointed, and absolutely certain I will never return. Save yourself the frustration and go somewhere that respects patients enough to give correct information and take responsibility when they mess up. And the scary part? I was planning to schedule my mother's glaucoma surgery there. Thank God this happened now. If the office can't even verify insurance correctly, I can't imagine trusting them with something as serious as eye surgery.