Clay Platte Family Medicine Clinic

Since Clay- Platte took over, things have definitely gone downhill on the scheduling and business side. Medical staff is great. When you call billing and leave a message it usually takes them several days to return the call. Some of the billing staff barely speak English. They know nothing except telling you what your bill is. I know that- that’s why I called.

*** As I have gathered from so many ex patients is that this doctor office likes to WITHHOLD YOUR MEDICATION FOR RANSOM. *** Would give 0 stars. DO NOT GO HERE. They will bill you for answering their simple questions! Legit have been billed for simple answers when asked! Horrible wait times. Be prepared to just take most of the day off of work. A 5-10 minute with the doctor is going to take you at least 2 hours!! When you go in collections and have trouble filling your prescriptions you’ll be dismissed by Dr. Bollinger even after paying your full collections bill!!! I was told to pay my full bill to be seen for my medicine. I paid my full collections bill. Made the appointment, called for a sooner appointment if available only to be told she is dismissing me. I call and speak to the Supervisor regarding this today and she said that Bollinger put in notes that there is no trust in the doctor/patient relationship anymore and that is why. She also told me that because of this I can’t be seen by anyone at Clay Platte, but 3 other locations affiliated with them as well. I was a patient here for about 5 years. I also want to add. These were my mental health medications. I just got the dismissal letter stating to contact my insurance provider to find care because they are concerned about my health since my conditions may require monitoring. Which is really funny to me because this place absolutely doesn’t care. They got what they cared for though, money.

I normally deal with Dr. Chapman, but he was unavailable for several months so I scheduled an appointment for blood work to get a baseline for testosterone with a Nurse Practitioner (Megan). I have to drive almost 40 min for this and go through the normal weight, blood pressure, etc. checks before Megan came in. She then tells me that doing the labs at this time of the day wouldn't yield accurate results with testosterone....the #1 reason I made the appointment mind you. This was explained in detail with the scheduling dept. It was a waste of my time, so i walked out and found another doctor. I get a bill in the mail for this inconvenient and purposeless visit and after explaining my situation and experience, they wouldn't even waive the $25. Its not about the amount of money, but rather that they billed my insurance and me for no care actually given. Find a doctor that cares about patients and a business office that cares about your experience - not frauds like Clay Platte who just want to bill what they can for whatever they can.