Axis Vision Care

Always receive great care. Optometrist really takes their time when meeting with me. Staff is always very friendly and knowledgeable. Highly recommend!

I spent over $300 on glasses that still cause headaches due to improper measurements and a dismissive staff. I’d advise anyone—especially those with farsightedness—to be cautious, as the technical execution here did not meet expectations. My experience with Axis Vision was disappointing, particularly regarding their technical process and customer service. As a farsighted person in my late 20s who has always used standard single-vision lenses, I was surprised when the ophthalmologist immediately prescribed the Eyezen by Essilor. This is a more expensive lens designed to help with digital eye strain by incorporating reading magnification at the bottom, but it requires extremely precise measurements to function correctly. The fitting process felt alarmingly manual for such an advanced lens. For comparison, a Zeiss SmartLife 3 lens requires digital measurements for Pupillary Distance, Fitting Height, Back Vertex Distance, and Pantoscopic Tilt to ensure the optics align with the eye. At Axis, while they used a device for my PD, the fitting height was simply marked with a Sharpie while I wore the frame. This lack of precision is a major issue because if you aren't looking through the exact "sweet spot" of an Eyezen lens, the vision becomes distorted. When I picked up my first pair, I knew immediately that something was wrong; focusing and reading were nearly impossible. When I brought this up, the staff was not helpful or forthcoming. They ignored my specific complaints and dismissively told me I just needed to "adjust" to the new technology. After a week of constant struggle, I returned, and only then did they admit to a clerical error where they had sent incorrect measurements and information to the lab. I had to wait another two weeks for a remake, and even now, the glasses are far from ideal. While I no longer get an immediate headache, I still suffer from persistent eye strain and discomfort. I don't know if Axis make more money by selling the Eyezen lenes but the experience with these has left me incredibly frustrated.